4G wifi dongle not working
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28-06-2023 03:16 PM
I have had no problems before and i have topped up credit and transferred credit into and add on and says i have 23gb on app but when I turn box on the wifi keeps dropping out?
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29-06-2023 11:27 PM
What does texting AL to 150 from your no. fully report verbatim (it is free)?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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30-06-2023 12:08 PM
Hi,
Tried taking sim out and doing reset, sim out they reset and reset myself, then said no password on account but I have to have one as i have access to app and here, text 150, checked the sim serial number, took sim out and put into normal phone and works to text and call but no internet. Wifi box has one blue light on where it says 4G. No add ons running apart from addon that was activated the other day however on add ons app it says waiting but on EE app says active?
Any help would be great?
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30-06-2023 12:51 PM
Did you get a response when you texted AL to 150 @jim-barney?
James
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30-06-2023 01:51 PM
says sorry, but we couldn't complete you request as you currently don't have a pack.
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30-06-2023 01:56 PM
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30-06-2023 01:57 PM
Say i have to log in, i log in and nothing happens and disconnects 😞
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30-06-2023 02:05 PM
Hi @jim-barney,
You shouldn't be asked to login when browsing add-on.ee.co.uk.
Are you able to share a screenshot of the login screen you see?
James
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30-06-2023 02:31 PM - edited 30-06-2023 02:35 PM
Nor should text AL refuse just cuz you don't have a pack. I'm doing it all the time.
Are you able to share a screenshot of the response you see?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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30-06-2023 03:18 PM
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30-06-2023 03:30 PM
That is just the expected & necessary connection to your mobile router from your phone before you ever try to browse add-on.ee.co.uk . Note the underlying URL should NOT be HTTPS: as @James_B has put or you will/may get "Forbidden".
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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