General Chit Chat

Want to say thank you to an EE guide?

At EE, our guides are here to help keep you connected. If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our custo...

Leaving feedback

Would like to say I spoke to Skye yesterday and she was amazing ! So polite and very very helpful- I’ve just joined EE and customer service is amazing - thank you very much

Resolved! Donation Request

Hi there, I was after details on how to make a charity request?We are a PTA of a school in Shropshire due to host our annual Christmas Fair. We are trying to raise funds for our school d education trips, playground and school refurbishments, new equi...

Positive feedback

Good afternoon,Like many other before me there appears to be no official way to pass on positive feedback, so I will leave it here in the hope that one of the employees on the forum can pass it on.I have just been dealing with a lovely gentleman call...

Resolved! Positive feedback

Having recently had a bad experience in a store I was helped by two people. Sam in the store and Kenny on the customer services team. I would like to give them positive feedback but cannot find a way to do that. Can you help, please? I do think it is...

Resolved! PTA Donation Request Christmas Fayre

Hello, I’m reaching out on behalf of the PTFA at Abbas & Templecombe Church School. We're holding our Christmas Fayre on 5th December 2025, and we’re kindly seeking raffle prize donations to help raise funds for the school.This year, we’re aiming to...

Resolved! Former Employee with EE needs a reference

As a former employee how do I get a Reference from EE? Everything I have found is through Konfir. Is that correct or is there a way of getting EE HR to do it?

Resolved! I was on hold earlier and heard a good song does anyone know the current playlis

I was on hold earlier and heard a good song does anyone know the current playlis

Transcripts

Where can I find my chatline transcripts

Resolved! School Christmas Raffle Prize request

Hi,I'm contacting you on behalf of the PTA for Worplesdon Primary School in Guildford. We are currently organising our School Christmas Fair and Raffle event and are sourcing prizes for our raffle. I was wondering if you would be able to donate a pri...

Help from the EE Guides

In spite of some comments i have seen regarding poor access to EE Guides, I must say that I have never had a problem talking to them. Yes, I have had to wait up to 10 minutes to get access, but what is 10 minutes? I have always found them pleasant a...