Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

wi fi dropping after changing to fibre broadband

BC52E
Visitor

‎13-10-2026 07:42 PM

 
0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎13-10-2026 08:42 PM

@BC52E  What colour lights are on the router when this happens?     This is important to know.   WiFi is only a signal from the router so is it the WiFi signal that’s dropping out or is the router that’s losing connection as that would cause the WiFi to drop out.  

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎13-10-2026 09:39 PM

@BC52E : Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Text HELP to 66033 to get EE to test the line & see what needs doing.

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan are you on including its speed? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful