refund

Kaitlynabbott
Explorer

Hi it’s Kaitlyn 

I tried getting the iPhone 15 pro on contract monthly yes and it got declined I put payed 30 pound deposit I think and it still hasn’t come back in my bank? It been 2 weeks nearly ? 

2 REPLIES 2
Kaitlynabbott
Explorer

Hi I tried to get a iPhone 15 pro on contract but they declined it I’m still waiting for the 30 pound refund in my bank and it has been over 2 weeks I’ve been waiting for it? I have tried ringing youse and it’s not letting me get through to use!

James_B
EE Community Support Team

Hi @Kaitlynabbott,

Welcome to the EE Community. 🙂

Was the payment actually completed? It would normally not pass the pending stage if the credit check wasn't accepted.

James