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i'm shocked

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markllewellyn
Contributor
Contributor

‎06-04-2026 01:04 PM

unbelievable i've received the equipment but cant set it up through disability and trying to contact  EE is a secret that nobody knows so I say EE are the worst EVER

14 REPLIES 14
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XRaySpeX
EE Community Star
EE Community Star
In response to markllewellyn

‎10-04-2026 02:43 PM

@markllewellyn : Again, which service/product & installation thereof are you talking about?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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markllewellyn
Contributor
Contributor
In response to Peter_W

‎10-04-2026 04:14 PM

I'm still unable to speak properly which it hard to understand me on the phone. I'm not sure if I mentioned  I was disabled but I thought it was obvious because I was trying to use my phone.

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Peter_W
EE Community Support Team
In response to markllewellyn

‎10-04-2026 06:24 PM

Thanks for explaining those details for us, @markllewellyn 

I'm keen to make sure we've done all we can here, so I've just sent you over a private message requesting a few more details.

Peter

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markllewellyn
Contributor
Contributor
In response to Northerner

‎16-04-2026 10:41 AM - last edited on ‎16-04-2026 10:43 AM by

my account number is GB******* I recieved a letter today because i had cancelled my direct debit because i am still unable to connect it i have never been treated so shabbily in my life maybe my disability has made me slower but everytime i have had internet it was installed for me

 

[Mod edit: Removed account number from public post]

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markllewellyn
Contributor
Contributor

‎21-04-2026 12:40 PM

Think i got used to the website

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