General Chit Chat

Want to say thank you to an EE guide?

At EE, our guides are here to help keep you connected. If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our custo...

Resolved! Great customer service

Hello, Could you please pass on the following feedback to the relevant store and customer service advisor.Store: Old Town Street, Plymouth - Served by Angela.Angela was very helpful since I wasn't exactly sure which phone I wanted when I arrived. She...

Resolved! Stolen phone out of hours.

Hi, my wife's phone has just been stolen.Ihave tried to report this via 150 and +447953966250 but I am always informed the office is now closed. I have also tried the help chat and WhatsApp options but still cannot reach anyone.How are we supposed to...

Reference

I worked for EE in the Plymouth based call centre in 2021 and I need a reference for a new employment. How can I obtain a reference?

Bought 25gb £15 sim card, inserted the SIM card and isn’t giving me the data

Bought the SIM card. Used it and proceeded to “claim” my unlimited calls and texts, where it says I have claimed it yet I haven’t received my data nor anything else:

Resolved! Payroll number

Hi I’ve recently left EE but I have not received my final payslip. Can someone help with a direct number/email to the Payroll team? Thanks

Resolved! Christmas wishes

Have a great Christmas guys

Thank you Barry.

Hello, I would like to say thank you to Barry from Newcastle. He helped me and was on the phone for a long time and I got my chip today before Christmas. He is very helpful and patient and clear, knowledgeable and a credit to your team. There are not...

EE recruitment call

Hi,I received a call from EE recruitment on Friday & the lady asked to call back before 3pm if I was still interested in the role, however I was unable to call answer or call back at the time. It has been the weekend & I called the number back during...

Praise for staff who went above & beyond

I have had a mixed day in my dealings with EE today. However, I would like to pass on my thanks and gratitude to three members of EE’s team please. Firstly Paul (didn’t get an office - he had a Liverpudlian accent) in the billing team. He was the fir...

Christmas 🎄

Who's looking forward to Christmas. ?