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Want to say thank you to an EE guide?

At EE, our guides are here to help keep you connected. If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our custo...

James_B by • EE Community Manager
  • 3027 Views
  • 39 replies
  • 11 Helpful

Do I have 5g?

Hi I’ve just got my unlimited sim for £31 a month. I don’t know if I have 5g or not? Thanks

Zephy by • Visitor
  • 390 Views
  • 1 replies
  • 0 Helpful

Delivery

I have ordered the iPhone 14 Pro but I have no Photo ID - what else can I show as ID? When I got the iPhone 12 Pro back in 2020, I wasn’t asked for ID. 

Katrina38 by • Investigator
  • 505 Views
  • 2 replies
  • 0 Helpful

EE robbed me at the store Walthamstow

I am in one of your stores and a salesperson of yours stole £100 from me saying that the upfront is £100 and only can pay but cash. I give the money and after I read the contract and it’s say its cero for this phone. I come back to the store and the ...

Oskar0686 by • Investigator
  • 1117 Views
  • 6 replies
  • 3 Helpful

Charity donation request

Hi,I'm currently fundraising for the Alzheimer's Society UK, and looking for donations to use as raffle prizes. Is this something which EE would be able to help with? If so, is there someone I can contact?I do have a letter from the charity confirmin...

roedawn9 by • Visitor
  • 465 Views
  • 1 replies
  • 0 Helpful

Phone bill

My phone was cut off I’ve just paid my bill. How long does it take for service to be restored please?

Chereen by • Visitor
  • 378 Views
  • 1 replies
  • 0 Helpful
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