Want to say thank you to an EE guide?

[James_B]

At EE, our guides are here to help keep you connected.

If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our customers every day.

Whether it was clear advice, reassurance, or simply a good experience, sharing your thanks really does matter.

Just hit reply below to tell us about your experience.

Remember not to post personal information - if we need anything else, we’ll send you a private message.

[Chicksands01]

Morning EE.

When you receive such exceptional service from a customer facing employer providing first line support, it has to be recognised and acknowledged.

We had a problem with Sky Broadband (still have), so was looking to EE for a temporary solution, phoned 150 from my EE mobile and spoke to David (initials DMP, I have his email address if required).

David was absolutely fantastic, triaged my query, provided options and insight, even to the extend of providing contact details for the most appropriate technical team at Sky! Talked me through additional longer term options re full fibre, taking time to explain the service, and installation process. Based on David's support and insight we will progressing an appropriate order.

It's a welcomed breath of fresh air to receive such exemplary service, David should be highly commended, as an incredibly valued asset to EE.

[Chris_S]

Hi @Chicksands01,

It's always fantastic to hear when a team member goes above and beyond, and this certainly sounds like one of those moments.

Thank you for taking the time to share your experience with David (DMP). 

It’s clear he took ownership of your query from start to finish, not only helping with your immediate broadband needs, but also providing clear guidance, exploring suitable options, and even pointing you in the right direction with Sky. 

That level of care, knowledge and commitment can make all the difference when things aren't going to plan.

I've managed to use the details we have for your Community profile to get your feedback over to David and to make sure that he gets recognised.

Chris S

[PridsPridmore]

Today at around 15:00 I gave EE a call to confirm an order. Malik was an absolute treasure. So friendly, energetic and helpful

[Katie_J]

Hi @PridsPridmore. 

Thanks so much for coming here and sharing this with us. 

I have been able to complete the form to get your feedback over to Malik and Malik's manager. 

Hope you have a great weekend and thanks again for visiting the community.

Katie

[Bekah1432]

(19/10/2026) I called Friday and there was a bit of a wait and i was busy at the time so thought I’d call back another time. I was today contacted by a representative today asking if i needed any help as i had called and not got through to anyone ( this in itself i thought was amazing) but the lady i got through to was absolutely lovely! She identified an issue (that i had no idea about) owned it and sorted it all out for me. She let me go and said she would deal with it and call me back in an hour and she did!! I was driving at the time and she explained as i needed to read some conditions she would either call me back when i was home or stay on the line. She had a really nice chat with me until i got home. She is an absolute credit to the team and has made me so glad i switched over to EE and even got me a better deal while i was on the phone! I think her name was Paola. Such a lovely lady! Went above and beyond!

[Michael_D]

Hi @Bekah1432 

Welcome to the community.

We're glad to hear that Paola was such a star and left an amazing impression when calling you.

I've been able to track her down and I've passed on your thanks and praise.

Michael

[Mandy228]

I wanted to thank Aaron in your Swansea store. I went this morning very upset that phone kept saying there was a threat on it and it was blocking apps etc. I have my dead dogs pictures on the phone and I was worried I would lose them all. Aaron very kindly reset everything and I can not thank him enough. Lovely man thank you 🙂

[Katie_J]

Hello @Mandy228. 

Thank you so much for stopping by and leaving a thank you for Aaron. 

I would absolutely love to be able to pass this back to Aaron. 

What store did you visit in Swansea?

Katie

[Zara80]

Hi I came in and spoke to Ammaar at Oxford Street, from the moment we arrived he was attentive, and very informative he set up a new contract for us and explained the process very clearly and quickly, he was super helpful and got us set up we were very  pleased with his service we really felt listened to he was brilliant and extremely helpful. Hoping he gets to see this and that he goes places in his career.

Thank you Ammaar!

[Caryl12]

Today I spent just under an hour speaking to a very helpful guide named Kyle in Belfast. Since transitioning from Plusnet to EE there have been a few problems. Kyle approached the problems methodically and managed to get my mobile able to ring my landline and for me to see my actual bill. He was the first person to take a lot of time to solve the problem which was to do with my EEid not being recognized. Unlike some advisers in various companies I did not feel rushed and he was extremely patient. I eventually asked if we could speak again as I was getting tired and rather stressed and he promised to ring me back tomorrow. He was the first person to actually solve the problems and not say it was not their problem. If only all advisers, in EE or elsewhere,  were as empathetic and understanding and knowledgeable as Kyle.