Want to say thank you to an EE guide?

[James_B]

At EE, our guides are here to help keep you connected.

If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our customers every day.

Whether it was clear advice, reassurance, or simply a good experience, sharing your thanks really does matter.

Just hit reply below to tell us about your experience.

Remember not to post personal information - if we need anything else, we’ll send you a private message.

[LuckyLaver]

Good afternoon,

I wanted to pop on here and shine a big bright light on one of your EE guides called Jo who works in your Lowestoft branch in Suffolk.  
Jo was very patient, informative, friendly and couldn’t have been more helpful to two middle-aged customers who aren’t very savvy when it comes to anything tech and mobile packages. 
It would be so lovely if he could receive some recognition for his professional and friendly manner who went above and beyond to help us. Thank you Jo, hopefully see you in two years time to review our account. 😊

[Lesley_W]

Hi @LuckyLaver 

Welcome to our community. 

Thanks so much for letting us know how your store visit with Jo went. 

I've made sure to pass along your feedback 🙂

Lesley

[ZoeC44]

Good evening 

This evening I had the pleasure of a follow up phone call from one of your customer service guides -Jorden from the Life Events Team. What an amazing guide Jorden is!  Kind, sensitive and so easy to talk, to a real asset to your company. Jorden put me at ease immediately and made me feel listened to and  confident my issue would be resolved quickly.  So happy that I had the pleasure to speak with Jorden today.  Warmest regards Zoe.

[Mod edit - remove surname of staff member]

[Michael_D]

Hi @ZoeC44 

Welcome to the community.

Thank you for taking the time to share this wonderful feedback about your experience with Jorden. I've passed on your thanks and praise to make sure it gets back to Jorden.

Michael

[Zebora]

I spoke to Kieran in your Technical Dept on the 13/08/26 and would like to Thank him very much for all his help in resolving the problem I had with my phone.

He was friendly,caring,polite and extremely helpful and went above and beyond for me.

He is a credit to your team and your company is lucky to have him.

I would like to recommend him for a bonus.

[Christopher_G]

Hi @Zebora 

Welcome to the community.

Thank you so much for sharing your experience, and leaving this lovely feedback for Kieran. I'll do my best to get that passed on for you.

Chris 🙂

[barmel]

We recently purchased 2 new phones online from EE; we required assistance in transferring the data from old phones to the new ones so made an appointment at the Harlow branch of EE to do so.  We were assisted by Matt ( Miles?) and we can't praise him highly enough.  He was welcoming, professional, efficient, knowledgeable,  incredibly patient and had a great sense of humour.   Matt is an exemplary representative of EE and an employee to value and appreciate.  So often, in recent times, our experience of customer service has been poor so it was really encouraging to find someone  like Matt who is doing such a great job.  I hope this feedback is passed onto the Harlow branch and that Matt receives well-deserved recognition. 

[Peter_W]

Hey @barmel, welcome to the Community!

I'm thrilled to hear that you had such a fantastic experience when speaking with our team in Harlow, and really appreciate you taking the time to stop by and let us know, too!

We'll make sure to get this passed on to our retail team so they can let the guys in-branch know!

Thanks,

Peter

[AlysiaK]

I would like to say a big thank you to Ryan at the Trafford Centre store for his help when I upgraded my phone. He was incredibly friendly, helpful and knowledgeable and made the whole process really straightforward.

Ryan also took the time to make me aware of the broadband packages you offer, which I wasn’t previously aware of. I really appreciated him taking the time to explain the options to me without making me feel pressured.

I left the store feeling really satisfied with the service I received. Ryan is a real asset to the company and a great representative of the team.

Thank you! 

[Leanne_T]

Hi @AlysiaK 

Thank you for taking the time to share your feedback. 

We're delighted Ryan was friendly and knowledgeable, making your upgrade experience so straightforward.

We'll be sure to pass your kind words on for Ryan. 

Have a great weekend.

Leanne.