Want to say thank you to an EE guide?

[James_B]

At EE, our guides are here to help keep you connected.

If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our customers every day.

Whether it was clear advice, reassurance, or simply a good experience, sharing your thanks really does matter.

Just hit reply below to tell us about your experience.

Remember not to post personal information - if we need anything else, we’ll send you a private message.

[Alex_H]

Hi @Rooper32111,

Welcome to the EE Community

Thanks so much for dropping by to leave some lovely feedback for Beth, I am really glad to hear she was able to be so supportive when you got in touch. I have been able to locate Beth from your EE Community account details so I have passed on your thank you.

Alex

[PatrickRy]

Can I please say a huge thank you to a lady called Doreen I spoke to just now on the phone for help about my billing, a really lovely Scottish lady who was beyond helpful and wonderful. If you can relay this thank you back to her. She said she always works through til 9pm and was genuinely one of the nicest people I’ve spoken too - if you give bonuses and pay rises this women deserves one. Such a star - sadly I don’t know her full name to give her full thanks but her kindness and help really made me admire ee customer help 

[Chris_S]

Hi @PatrickRy 

Thanks so much for your fantastic feedback.

It's great to hear that Doreen had such a positive impact on your experience.

I've located Doreen, so I'll make sure that she gets your feedback.

Chris S

[PatrickRy]

Thank you so much that means a lot 

[momiahh]

Hi, I would like to leave an amazing review for Daria from Payment Support in Darlington. She is a prime example of how customer service should be and helped me with what i needed most. So glad someone like Daria is helping shape great customer service at EE.

[Debbie_G]

Hi @momiahh.

Thanks for coming to the community, and for sharing your experience with us. 

I’d love to get this passed on for you. I’ve sent over a private message so we can take a few more details.

Debbie

[Justaperson2]

I would just like to say a big thank you to the agent that assisted me with my mother’s broadband. Her calmness, compassion, kindness and understanding helped in an anxious situation.   My gratitude and compliments (sorry in the situation I have forgotten the lady’s name) you were a saviour in the situation.  Thank you 

[Rach_H]

Hi @Justaperson2,

Welcome to the Community!

It's so lovely to hear about your interaction with our team, so thank you for letting us know about this. I'll do my best to get your feedback passed on.

Rach

[GhislaineC]

I want to praise Ryan of Doncaster for his help above and beyond with problems with my account following upgrade. He was great and thank you. 

One thing I need a QR code to send back my old router etc. Thank you.

[Peter_W]

Welcome to the Community, @GhislaineC 👋

When it comes to your return, this isn't something we can organise via these forums, but you can find all the details you need to know here:

Return and recycle your EE Broadband or EE TV products | Orders And Returns Help | EE

Thanks for taking the time to let us know about your experience when speaking with Ryan, too!

I'm going to pop you over a private message so we can take a few more details and make sure this is passed on.

Speak soon,

Peter