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Unable to text phone - I am deaf

Peace23
Investigator
Investigator

‎21-03-2025 02:01 PM

trying to textphone. SMS keeps saying failed. I am deaf.

Can you advise what I can do?

0 Helpful
5 REPLIES 5
Schockwave
EE Community Star
EE Community Star

‎21-03-2025 03:41 PM

@Peace23 , Have you checked here:

https://ee.co.uk/help/contact-ee/account-billing/mobile-phone

There is a way of contacting them for deaf people, hope this helps.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Peace23
Investigator
Investigator
In response to Schockwave

‎21-03-2025 03:44 PM

Hi, Yes, its the number in that link that you sent that I'm trying to Textphone 😞

0 Helpful
Katie_B
EE Community Support Team
In response to Schockwave

‎21-03-2025 05:01 PM

Hi @Peace23. 

I would love to help.

Are you able to send other texts OK?

Katie

0 Helpful
Peace23
Investigator
Investigator
In response to Katie_B

‎21-03-2025 05:06 PM

Hi Katie, I can send texts to my sister ok but I cant include any photos. Just not sure whats going on with all this. I dont really understand it.

0 Helpful
Katie_B
EE Community Support Team
In response to Peace23

‎21-03-2025 05:15 PM

Thanks for getting back to me @Peace23. 

Are you pay as you go or pay monthly?

Is your mobile with BT or EE?

Katie

0 Helpful