Trouble linking number to account

[Krissyneillie1]

my old number has ported over now and can receive calls but I cannot link my sim to my account. I input my number for a code to confirm it’s me however I never receive the text from EE no matter how many times I try 

 

[Lesley_W]

Hi @Krissyneillie1 

Welcome to our community.

Is the passcode definitely being sent to the correct number and not the temporary number?

Lesley