Transcripts

Dia11
Explorer

Where can I find my chatline transcripts 

 

7 REPLIES 7
Northerner
EE Community Star
EE Community Star

Hi @Dia11 

Unless you saved them then you cannot. 

If this is a dispute you could request a subject access request: https://ee.co.uk/help/security/staying-safe-online/request-my-personal-data

Thanks 

 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Chris_B
EE Community Star
EE Community Star

@Dia11 Dd you request this at the of the chat ?  It’s emailed to you if you did. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Yes. I was asked if I wanted a transcript then the chat was deleted with no response 

Debbie_G
EE Community Support Team

Hi @Dia11.

Welcome to the community!

I'm sorry you weren't able to receive a chat transcript when your session ended. You're able to request your personal data, including chat transcripts, using the link @Northerner provided. Please note that chat transcripts are only stored for 12 months. After that, they’re permanently deleted and no longer available.

Debbie

Thanks but finally got EE to speak to me with promise of sending them. Apparently takes 24hrs.
Sent from my iPhone
Thanks but as all other suggestions failed I finally got EE to speak to me.
Sent from my iPhone
Request was made but not delivered. Have possibly solved the problem by getting someone from EE to speak to me. Thanks
Sent from my iPhone