17-10-2025 01:07 PM
Where can I find my chatline transcripts
17-10-2025 01:13 PM
Hi @Dia11
Unless you saved them then you cannot.
If this is a dispute you could request a subject access request: https://ee.co.uk/help/security/staying-safe-online/request-my-personal-data
Thanks
17-10-2025 01:15 PM
@Dia11 Dd you request this at the of the chat ? It’s emailed to you if you did.
17-10-2025 01:46 PM
Yes. I was asked if I wanted a transcript then the chat was deleted with no response
17-10-2025 04:31 PM
Hi @Dia11.
Welcome to the community!
I'm sorry you weren't able to receive a chat transcript when your session ended. You're able to request your personal data, including chat transcripts, using the link @Northerner provided. Please note that chat transcripts are only stored for 12 months. After that, they’re permanently deleted and no longer available.
Debbie
17-10-2025 07:47 PM
17-10-2025 07:48 PM
17-10-2025 07:51 PM