Someone’s cloning my number

Raccoon · ‎27-03-2025

Hi

I am getting calls from strangers saying they have missed calls from me and I definitely haven’t called them.
It’s really worrying me, wondering what other details of mine people are using.

Does anyone have a email address for EE where i contact them regarding this?

thanks

Leanne_T · ‎28-03-2025

Morning @Raccoon

Thanks for coming to the community.

I'm sorry you are receiving calls from strangers to say you have called them, this sounds like it may be call spoofing. Our Call spoofing - The EE Community, article explains what this is

If the calls continue for you, our Mobile Care team will be able to get this looked into and possibly change the number for you.

Leanne.

View solution in original post

XRaySpeX · ‎27-03-2025

@Raccoon : EE provides no email contact.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Northerner · ‎27-03-2025

Hi @Raccoon

This occasionally happens on the EE network as other people (and myself) have encountered this problem. If this continues call EE and ask them to refresh your line.

Also try restarting your device.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Leanne_T · ‎28-03-2025

Morning @Raccoon

Thanks for coming to the community.

I'm sorry you are receiving calls from strangers to say you have called them, this sounds like it may be call spoofing. Our Call spoofing - The EE Community, article explains what this is

If the calls continue for you, our Mobile Care team will be able to get this looked into and possibly change the number for you.

Leanne.