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Rude community ee staff

Stewart38
Contributor
Contributor

Hi EE Team,

 

I just wanted to raise a concern that’s been on my mind. I recently had an interaction with someone on the EE Community who holds a “Community Star” badge — and I have to be honest, the tone and attitude I received from them was really disappointing.

 

I understand these badges are meant to represent helpful, respectful members of the community who go above and beyond to support others. But based on the dismissive and condescending tone in the response I received, I’m genuinely surprised that this individual has been recognised in that way.

 

Everyone deserves to be spoken to with respect, especially when they’re reaching out for help. I think it’s worth looking into how these badges are awarded, and whether someone who speaks to people like that is really the best representative for EE’s community.

 

Thanks for listening.

15 REPLIES 15
ee_user14
Established Contributor
Established Contributor

@Stewart38 

Can you PM me? Tried to contact you offline but your PM are disabled

@ee_user14  Hi how can I reply to you on private messages? Is the guy name Chris_B he talk down to me and patronising me I can show u all the messages he send me I’m not happy about this to b honest 

Goto Private Messages - The EE Community

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
ee_user14
Established Contributor
Established Contributor

@Stewart38 wrote:

@ee_user14  Hi how can I reply to you on private messages?


ee_user14_0-1748282372746.png

 

@XRaySpeX  Hi there how to turn on my PM message? Or how to private message I’ve click on your things yesterday it doesn’t work apparently 

It's turned on for you when you've made enough posts or ask the Community staff. I would've thought you've made enough.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP