Response Times

[Wilkslee]

Sent email to customer service on 9th October, chased 16th, chased 22nd, chased 31st and again today. Still nothing back. 
Is this common that EE care so little about their customers that they choose to ignore them or is it I am tied into 2 year deal and they have my money now so can’t be bothered to respond. 
Their service is comfortably to worst of any company I have ever dealt with. 
Comments please

[Wilkslee]

So. Got a response from the ombudsman. As EE sent an apology letter, EE have fulfilled their obligation as far as the ombudsman is concerned. The fact that it’s appalling formatted and doesn’t make sense appears to be irrelevant. From a customers standpoint the ombudsman appears to be a toothless facilitator of complaints. I know so much more of what they can’t do rather than how they can help. So ombudsman can’t assist and EE don’t respond. So yet again me the customer is left completely helpless and angry. But hey ho this is EE all over. Bet they’d respond if I stopped paying them. As long as they have my money they really don’t care. 

[bristolian]

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@Wilkslee wrote:

Bet they’d respond if I stopped paying them. As long as they have my money they really don’t care. 

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Very few, if any, large companies link "missed payments" to an outbound "is everything OK?" call.

Credit management is often a very efficient process though. If you plan on applying for credit in the next few years, then think very seriously before refusing to pay contractual amounts on a matter of principle - you may well regret it later on.

[Chris_B]

@Wilkslee   So basically you’re saying you’re not happy with how that letter was worded,  

This is a different issue now.   It’s also not an issue as life is too short to let this bother you this much.