Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Received text message from EE

Unspeakablemen
Investigator
Investigator

‎29-06-2025 03:28 PM

Today received text messages about: Hi Customer Due to a change with your Flex Pay agreement, we'll take the next payment of £98.29 on 15/07/2025. Thanks.

What could be going on here?

0 Helpful
2 REPLIES 2
Unspeakablemen
Investigator
Investigator

‎29-06-2025 03:35 PM - edited ‎29-06-2025 03:45 PM

Today received text messages about my contract Hi Customer Due to a change with your Flex Pay agreement, we'll take the next payment of £98.29 on 15/07/2025. Thanks.

What could be going on here?

I don't know if I did something wrong. Why was my phone bill raised from £49 to £98.

Why is there no live chat in EE anymore, do you have to call and wait an excruciatingly long time to be connected?
Can someone from EE check what the problem is? Maybe there is something wrong with the contract. Is it because I wanted to remove the SIM lock? Please help.

0 Helpful
bristolian
EE Community Star
EE Community Star

‎29-06-2025 03:48 PM - edited ‎29-06-2025 04:04 PM

EE-CS have access to your individual account and can advise further.

That said, £98.29 seems a quite excessive for a device repayment - so an error seems quite possible.

Edited to add: Two duplicate posts have been merged into one. You only need to post once, to keep all replies in the same place.

0 Helpful