Hi @Christopher_G ,
Over the past two weeks I have visited the Parc Trostre EE shop twice and have been very impressed with your service across my accounts and those of two elderly friends who I accompanied in to review their contracts.
1. Thank you Ashley for your help in renewing Jeremy’s (82 years old) Wi-Fi device and at the same time giving him a combined better deal across that and his home BT account. He had been concerned about coming on his own but Ashley helped myself and him and he was very happy!
2. Thank you Jamie for helping with Annie’s (90) sim-only contract review. She had been concerned that she wasn’t getting a good deal but Jamie was able to reassure her after we looked through the different options. She was also very happy!
3. Whilst in the store, Amanda discussed my daughter’s (18 years old) options with her, taking into account her immanent departure to university and recommending the way forward for her renewal at the end of September. She was happy!
4. And lastly, Amanda was able to recommend an upgrade to my work Wi-Fi device that increased my coverage and saved me money for my business. You may be getting the pattern here - I was happy!
Thank you to everyone in the store. They were friendly, clear and helpful. Please pass on our gratitude to the team.
Max.
