@Rafal1981 , live chat is only available when a staff is not dealing with a customer.
You can do this via the My EE App or logging in online, or here:
https://ee.co.uk/contact-ee/account-billing/mobile
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
