I want to say thank you

[Mich006_col]

Carys from the call centre - what can I say, so helpful, so polite and a pleasure to deal with. 

Carys took my call and was unable to resolve the issue straight away she booked me a call back to check to see if issue resolved and unfortunately it could it be.  Her professionalism was amazing and even though a resolution could not be found straight away she had suggestions and gave me the call me link should I need help later this week. 

Please make sure she is recognised as people like her in customer service roles are rare.  

kind regards 

Michelle 

[Leanne_T · Accepted solution]

Hi @Mich006_col 

Thanks for posting on the community. 

Thank you so much for coming to the community and leaving this lovely feedback for Carys.

I'm really happy Carys was professional and tried to get the issue resolved for you, and offering further support if you need it. 

I am sure Carys would be over the moon with this amazing feedback and I have sent you a private message to grab some details so I can send this feedback over. 

Speak to you soon. 

Leanne.