How to leave positive feedback?

[Harrison2105]

Was on the phone to the EE call centre and had one of the best customer service representative i have had was super friendly and did all they could to help me with my query, after the call i did not get the text messages to leave feedback wondering if there is another way todo so.

[XeniaAlice]

Hello,

I just wanted to leave some positive feedback as I didn’t receive the text message service to do so. 

I have just spoken to an absolute star of an employee, her name is Nuala and she works in the Plymouth branch of call centres. I called up about a situation/mess that an employee in store had put me in and she went above and beyond to help me to get it sorted. She is genuinely an asset to EE, unbelievably friendly and helpful, very knowledgeable. Overall just a great employee. 

Thank you Nuala, you are fab!

[Leanne_T]

Thanks so much for coming to the community and leaving this lovely feedback @XeniaAlice 

I am very happy to read Nuala got everything sorted for you. 

Have a lovely weekend 🙂

Leanne.

[NaomiO12]

I had a pleasant experience in the EE store tooting. The gentleman that served me was Junaid. Even though I came at a busy time, Junaid apologised for my wait whilst still remaining professional serving a customer. Junaid was polite, thorough and quick. 

[Chris_S]

Hi @NaomiO12 I really appreciate you taking the time to get in touch and letting us know about your experience with Junaid.

Did you get a text after you left the store? If you did, you can rate your experience and leave feedback for Junaid on there.

If you didn't get a text, you can leave a review via this link here

Chris S

[Lfl09]

Hi, I would like to thank Sian for all their help. I can’t thank them enough, their customer service was outstanding & much appreciated. I would recommend ee 100% to everyone. Please pass on. 
kind regards 

Louise Flint 

[Peter_W]

Hey there @Lfl09 😊

Thanks so much for taking the time to let us know about your experience with Sian!

Was it over the phone or in-store that you spoke with them?
Peter

[Dave1943M]

Happy Christmas I would like to say a five star thank you to all bt and ee customer service staff always helpful and cheerful. For solving an ongoing problem I had. I would like to single our one lady KATHY from BT complaints executive who was nothing short of superb six stars to her and she wasn’t happy until she had got to the bottom of my problem. Thank you

DaveMiller

[Chris_S]

Hi @Dave1943M Thanks for getting in touch with us and letting us know about your experience. I really appreciate you taking the time to give feedback.

Did you get a text message asking you to rate your conversation with Kathy? If you did, it should also give you the opportunity to expand on your experience.

You can also leave feedback via Trustpilot via this link@ Rate us

Chris S

[Dave1943M]

No would like the link
Sent from my iPad

[Chris_S]

No worries @Dave1943M Did you happen to get Kathy's last name? If you did, I'd be happy to send over a private message and take some details.

Chris S