How to give positive feedback to customer service team

[Zak1610]

Good evening, 

Today I spoke to a gentleman, his name was Chris. It would have been good if I asked what his last name was. 

He was excellent and really helpful with my query. Guided me through what he would have suggested me to do in my previous call to the team, but unfortunately I didn't get the chance to speak with him then. You could really tell he cared about his job and put the customer first. Very helpful. 

I really do hope this goes back to him so he is informed that I am grateful for his help! 

All the best, 

[Leanne_T]

Hi there @Zak1610

Thanks very much for joining the community and leaving this lovely feedback.

It is great to hear how excellent Chris was when you called, and helped you with your query 🙂

I would love to make sure Chris gets this feedback, and have sent you a private message for some extra details.

Speak soon 🙂

Leanne.

[tldn]

Jack really helped me today, didnt know where to leave positive feedback, but hes amazing

Thank you !!!

[James_B]

Hi @tldn,

Welcome to the EE Community. 🙂

I'm happy to hear Jack was able to help today.

You should receive text message soon that will allow you to leave direct feedback for them.

James

[Ricardo875]

I don’t usually leave feedbacks for people. But I spoke to a gentleman name Kallum Lee today and he was very helpful during our call and made sure I had an awesome customer service experience. 

thanks again Kallum 

[mancburt]

After my conversation today I am extremely happy I have had a pretty rough time at the moment an your help an support are absolutely amazing. EE are number 1 

[Ryynking]

so I’ve just been on the phone for over an hour with ee and well let me tell u some people that work for this company have literally no idea what they are talking about!!!! The first agent I was put through to tried to tell me my phone would come within 28 days from today and not when I order it???? (25th of September) absolutely ridiculous.Then I was put through to a manager that just waffled about nothing that I asked about for a good 15-20 mins. Finally was put through to someone that actually knows what they are doing, spoke to mathew from ee mobile billing and what can I say, absolutely brilliant customer service and the best person I’ve spoke to in the past 3 weeks. Once again a massive thank you to Matthew for all the help today….

[Linzi_H]

Hi @Ryynking 

I'm really disappointed that you haven't had the best experience when reaching out to us for some support. I know how frustrating it is when things don't go smoothly, but I'm very happy to hear that Matthew has been able to turn this around. 

Linzi 

[User200627]

is it possible you can pass a message onto an individual  store, I don’t have a complaint. I want to think the two young guys who work in the Hartlepool store, I visited on Thursday 5/6/2025 between 4-5 as I just finished work, I’m a super anxious person and wasn’t gonna even come in the shop. I had to prepare myself to come in, I was asking for a Nintendo switches they didn’t have any in stock it being release day, they went above and beyond suggesting another store I didn’t even know existed I rarely go in public places, explained where it was, It wasn’t a long visit but just their customer service and their friendliness was welcoming, I was instantly at complete ease I didn’t have any axieties speaking to them, usually 8. Trying to end convos instantly but it felt easy and natural. I just wanna say thank you guys so much, Its hard to give descriptions but the one guy was tall and slender  and the other guy had short brown maybe dark blondish hair, he was seated so didn’t see his height, it Definitely made my experience easy and they deserve the recognition, not only that on the way  back we had a joke because I actually got the product I wanted, they didn’t have to offer me the competitors, but tysm guys p.s ignore my grammars and spelling’s is 12.41

ally

[Chris_S]

Hi @User200627 Thank you for getting in touch and telling us about your experience in the Hartlepool store.

It sounds like the service that they gave was well worth a shout out, so I appreciate you taking the time to describe your interaction with them.

If you'd like to leave a review, you can visit Trustpilot where you can rate your experience and leave a description.

Chris S