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EE App shows Full Fibre is here - Yet when upgrading only getting FTTC plans
As per title:Is this a mismatch between the app and online account as when I follow Upgrade Now I only get presented with FTTC plans not full fibre.There has been recent activity by a company called Comm Plex laying fibre and installing CBT's on pole...
Cannot checkout my order - loops back to add new product page
I have a product in my basket - it's an upgrade 24 month contract at £33/month. When I press check out, the app takes me back to the general upgrade product......
Resolved! EE Fraud / Sony PlayStation Unauthorised payment
HiPlease can you help me. My daughter is an EE customer and on the 17th October when she was in bed and her phone was in another room, Sony charged to her phone 6 x charges, see below totalling £223.94. This a noticed when my recent bill was paid.We ...
Amazing individuals Adi and Gemma
Hi Everyone, I'm unsure where to post a review but I had a rather complex problem yesterday and wanted to thank Gemma and Adi for being amazing. They were both helpful, positive and extremely knowledgeable and went the extra mile. In terms of Adi's s...
Resolved! Cannot make calls after network update
Hi, I have two separate phones on EE, but on different accounts (one is my own, one is my employer's). I received network updates OTA recently, but I've now found that I cannot make outgoing calls on either phone (there's just silence when I try to c...
Ee tv
Received email saying I'm good to go..get started with EE TV. Set up router and box but when tuned says no channels? Broadband connection says I'm connected
Linking a device
I wonder if anyone can help…?!I am unable to link my product, which is a 4G Smart Hub, to the EE app in order to view / manage my bills and haven’t been able to do so since May. For context, I never received an email from EE with any account number, ...
EE TV Box Mini
Hi, I took out a new EE broadband contract (900Mbps Full Fibre Gigabit) last Monday and already had a main BT box. I was hoping EE would send me a new one as I do have problems with it freezing on occasion (resets don't fix this). Am I entitled to ...
Resolved! Someone is using my mobile number to call people.how do i stop it..
I have had 4 people call me today asking why I am calling them..someone is using my mobile number to make scam calls..how do I stop it..?
EE Xbox game pass bundle
I purchased the xbox winter bundle which came with 12 or 24 months xbox game pass.i've reinstalled activated the game pass, and received a text saying it will charge me £14 a monthwhy is this?
