New to EE, had to transfer from BT. Change over day today to EE. Problems with transfer of account, customer service unable to sort. Waiting for Tech Support. 1 hour and counting. If this is how it is then EE forget it! Not happy at my first experiance, get some more staff on phone lines.
Katie_B, thank you for getting back to me. It was not a seamless process to transfer from BT to EE even though I was assured it was. Our landline number has not been transfered across as promised, but this was sorted by one of your Guides, and will transfer on 31/10. I still cannot access any form of online account despite having an EE account number. i'm sure this will sort itself out when payment is required.
I'm sorry it has not been straightforward for you but I'm glad that our guides have been able to get the landline number transferred in the next few days.
What is happening when you are trying to view your online account? Do you see any error message?
Hi still cannot access online account. Thankfully landline number has been transferred. I have now found out that I have been charged in excess of my monthly direct debit for EE broadband. My contract was 41.99 a month but have been charged 61.98; as well as BT direct debit! Of 30.00. My transfer from BT to EE has been so poor, and why can I not access my EE account. I do not have the luxury of waiting on a phone line, this should have been sorted from the begining.
I'm glad to hear that your landline nuber has now been transferred @vintcopp, though I can understand your frustration that this hasn't been as easy as expected, and that you've been charged more than expected. Have you spoken with our team about these charges?
Hi, I have spent nearly 45 mins with a BT guide last night, and I have been credited overpayment - thank you. I am also assured that my account will be set up in 5-7 days. So at this time matters seem resolved. Thank you
