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EE are **bleep**ing **bleep**

marc00s
Skilled Contributor
Skilled Contributor

‎08-04-2023 01:40 PM

  • 14% price increase (I’m not convinced their costs have risen enough to justify that)
  • Complaints ignored despite being a ‘webform’ has been raised and I’ll receive a letter about next steps (WHEN? - STILL WAITING AFTER 2 WEEKS)
  • Supposedly included extras DONT WORK & they can’t figure it out
  • Advisors don’t listen - if I have to repeat myself 5 times you’re taking the **bleep**
  • The claim to be voted the uk’s best network for 9 years running but trying to get through to an advisor about an issue just feels like an inconvenience to them and they try and fob you off with text all time.
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1 REPLY 1
bristolian
EE Community Star
EE Community Star

‎08-04-2023 01:50 PM

You may be able to get some help with general issues if you explain the problems you've had.

The complaints process is detailed at https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-pr... 

A ~14% price rise is being imposed by many telecoms providers, some others are stretching to 18%

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