Recently visited a local store in Newark on Trent with a simply query in regards to a mobile SIM on my father's account. The female colleague I spoke too made it feel like we were an inconvenience to her and showed a real lack of empathy for stress my father had with charges on his account. We were then told to contact customer services which is fine but she failed to provide efficient next steps and ensure us the customer services team would be able to fix the issue.
I understand retail is normally for the sales however with my father being older and it being a simple request, I dont understand why the colleague could not contact the customer services team on our behalf and sort it out then and there. There's lack of reassurance over the phones and my father always prefers to speak to someone in person to make sure the job is done.
