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Customer Service opening hours

mikeyedmonds
Explorer

What kind of ‘worldwide mobile operator’ shuts for 12 hours a day? Why are we paying this?

My Dad is in hospital and I cannot contact him thanks to the ridiculously bad customer service.

Not been anything like the same since BT bought them 

23 REPLIES 23
mikeyedmonds
Explorer

Nonsense

mikeyedmonds
Explorer

With no option to speak to anyone whatsoever. Apparently people only work between 8.00am and 8.00pm

 

And you’re supposed to be a tech company?

mikeyedmonds
Explorer

I absolutely agree. Cancel

mikeyedmonds
Explorer

Do not renew contract 

 

mikeyedmonds
Explorer

Leave EE. Everyone else is

mikeyedmonds
Explorer

Sorry, why should he have to do this? Why not contact cancellation team instead? You guys really need to up your game

mikeyedmonds
Explorer

It just keeps coming. EE have separated out all the various complaints but they amount to same thing…

there is simply no one to talk to when things go wrong. And they go wrong a lot. Will post this 

mikeyedmonds
Explorer

Are you getting the idea?

mikeyedmonds
Explorer

Why can we not actually speak to someone for £120+ a month 

mikeyedmonds
Explorer

Sure, why should stuff we paid for be available as described?

Leave EE mate