Community Activity

EE sim card activation

I have just set up my sons new iphone, upgraded from iphone 11 to iphone 13.  I have inserted sim card from old iphone 11 into the new iphone 13 but I don't think it is being recognised!  Any ideas?

af300506 by Contributor
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EE Smart Hub Plus (SH31B) - Bridge Mode

Hi,After 6 months of fine service, Im having issues and have identified that there looks to be an issue with my ONT in responding to PPPoED requests as im frequently being dropped form the internet. As im using my own router, EE support will only loo...

daNutzz by Explorer
  • 1040 Views
  • 4 replies
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Upgrade deal with watch claim

https://ee.co.uk/shop/mobile/upgrade-df-pay-monthly-phones-gallery/motorola-razr-60-ultra-details Can this been setup and still claim watch bundle whilst keeping mobile number with EE but upgrading from old phone currently with EE?

Birthday Marketing Text

Hi,I’ve received a text offering me a discount on tech purchased through EE for my birthday.Is this a scam? I have contacted EE by phone today who have assured me they didn’t send this text but if so then this is concerning as it appears as though t...

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ml28 by Explorer
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  • 3 replies
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Getting "Too Close" warning on Smart Wifi Plus

Hi,I have just switched from BT to EE. I have a Smart Hub 2 (SH31B) with three Smart Wifi Plus extenders which all have hard wired connections.All seems to be working ok apart from occasionally losing connection for a minute - I'm still investigating...

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Netflix added then immediately removed from my add-on

So I got an email a few months ago telling me that one of my add-ons (Netflix Standard account) was raising it's prices so as a result I could no longer be on the standard package rewarded to me as part of my sim deal without paying a little extra. I...

Haximus by Visitor
  • 576 Views
  • 19 replies
  • 10 Helpful

Checking my bill

Just joined EE a few days ago so far been ok on the broadband part Been trying to check my bill on the website and app but all i'm getting is Sorry, something's gone wrong Please refresh the page or have another go later when we've fixed things. Is t...

I am in the States

I have bought a weeks pass for £25 pounds to use in the States. It worked for a couple of days, including a trip to New York. I went again today and found that nothing works. I can't navigate around, I can't use e tickets and I can't make phone calls...

Pay as u go sim

hi I lost my phone and have orderd a new sim online several times sim dosnt arrive, I really need that number and sim to access my iCloud, am registered with ee 

Resolved! Can I Open The Box??

My new EE router has arrived but install is not till next week when an Openreach Engineer is coming.Can I open the box and have a play with the router os is this a No-No??

Old_Guy by Investigator
  • 39 Views
  • 5 replies
  • 0 Helpful