Amazing customer service by Bella

[Wirralmumof2]

Working from home today and suddenly all of my services went down. I rang EE and got through to Bella in Doncaster. She explained the current situation with the local fault and asked me how I was staying connected. She was really personable and caring. Anyway a few minutes later my phone rang and it was Bella calling to let me know that the service was back up and running. She rebooted my router remotely and stayed on the line to make sure I was connected. Bella is a credit to your company and she deserves recognition for her over and above customer service.

[Peter_W · Accepted solution]

Hey there @Wirralmumof2.

Welcome to the EE Community, and thanks so much for taking the time to stop by and let us know about your experience with Bella.

I'll be sure to pass this on to the team over in Doncaster so we can be sure that Bella and her team leader see it 😊

Peter