xbox series x gaming bundle

[michael_mw]

Hi, I ordered the xbox series x bundle from our local EE shop in october and the device was picked up from store, however there was no information given and we have not received any text messages apart from one saying "Hi from EE. Your Pin is xxxx. you'll only be able to use it once"

my son is wanting to play and we cant set the gaming pass up, can anyone help please?

Thanks 

[Leanne_T]

Hi @michael_mw 

Thanks for coming here. 

Do you have the Game Pass add-on showing in your EE app? 

Thanks. 

Leanne 🙂

[michael_mw]

Hi Yes it is showing as an option as a normal add on for the phones but there is nothing relating to the gaming bundle 

thanks 

Terri 

[James_B]

Hi @michael_mw,

Our Customer Care Team will be happy to resend your activation text if you get in touch on 150.

Thanks

James