Xbox series s bundle

[Gareth0108]

Hi.

I received my xbox series S bundle.

I have no option for any of the below features on setup?

• Next generation gaming
• Smallest Xbox ever
• Includes over 100 games with 24 months' Xbox Game Pass Ultimate
• Includes Gamer’s Data Pass
• Starfield included with Xbox Game Pass Ultimate
• Includes £50 EE Store voucher

[Christopher_G]

Hi @Gareth0108 

Welcome to the community.

You'll receive a text message from us 14 days after purchase with a link to activate your Game Pass Ultimate subscription.

You'll receive a separate text message from us 15-30 days after purchase with your store voucher. 🙂

Chris

[Gareth0108]

Hi,

Thanks for the reply. I went onto chat, got the game pass set up says 1 month then will be renewed monthly.

Also said I don't get the voucher as I could have one of the options not all?

[Christopher_G]

OK, thanks @Gareth0108 

I can't see anything to say that you won't receive it. Give us a shout if you don't get the message after 30 days. 🙂

Chris

[Gareth0108]

I will. Thank you

[Hars1978]

I’ve been waiting 31 days can you help

[Katie_B]

Hi @Hars1978. 

If you have not received a text from us containing a link and you have exceeded 30 days, please give us a call on 150. 

Katie

[Gareth0108]

Hi. Still no voucher and not getting very far on live chat 😔

[Katie_B]

Hi @Gareth0108.

Thanks for keeping us updated. 

Are you currently speaking with an agent on live chat?

Katie

[Gareth0108]

Hi Katie.

Yes I'm speaking with an agent. They are saying my bundle isn't eligible even though I've listed the bundle I purchased in this thread and the voucher is on it.