Xbox game pass

[DeuzinhoJr]

I bought my Xbox with EE in a store, they informed me that I would receive two envelopes with a Game Pass Ultimate code, each with a two-year license.

There was no envelope inside the box, I went back to the store and they told me they would send it by mail.

After another week I went back to the store, they called the center and told me they would send the code by SMS.

Today, after 1 month and 4 days, I haven't received anything. I've been to the store 4 times and now they say I need to call the center to resolve the issue.
I signed up to BT for 2 years and I never even had to enter a code because they already added the 2 years of Game Pass to my email. Now with EE, I'm going to end up paying for the Xbox without playing.

[Peter_W]

Good morning @DeuzinhoJr.

Welcome to the EE Community, and thanks for reaching out to us about this too. 

Just so I can be 100% sure with this one, when you purchased your Xbox bundle in-store did you pay for this outright, or add it to an EE contract to pay for monthly? 

Also do you have a mobile or broadband contract with us active at the moment?

Peter

[DeuzinhoJr]

Yes, I have a plan for two mobile phone lines, EU internet and Xbox in 24 months.

[DeuzinhoJr]

I'm tired of going to the store and spending hours on the phone and not getting an answer.

[Alex_H]

@DeuzinhoJr If you are paying monthly for your Xbox bundle as an add-on to your mobile plan, have you tried visiting ee.co.uk/xbox and entering the number the Xbox was added to? 

As it should then send you a PIN code and after confirming that, if the Xbox Game pass is on your number it should show there with a button to activate.

Alex