Xbox Game Pass

[CarlieMantell]

Hi, 

I need help and no one on the phone can help me, i have ee broadband an tv and added the game pass subscription, and i have a link saying i have to activate it in 5 days, however everytime i try and activate it i cant and its super frustrating, no one on 150 has a clue please help.

Screen shot below of issue once i hit activate

[Peter_W]

Good morning @CarlieMantell!

Welcome to the EE Community 😊

I've had to reject the screenshot you've shared here, as this contains personal details along with your full voucher code and we never want these visible in public.

If you could pop this back up but mask these details, that would be perfect!

Peter

[CarlieMantell]

 

I need help and no one on the phone can help me, i have ee broadband an tv and added the game pass subscription, and i have a link saying i have to activate it in 5 days, however everytime i try and activate it i cant and its super frustrating, no one on 150 has a clue please help.

Screen shot below of issue once i hit activate

 

[Peter_W]

Cheers, it's still not possible for us to share this as it shows your email address, but you should be able to edit your post and swap it out for an image blocking this too. 

Just to be sure as well, can you please describe to me what steps you're following to redeem this? 

Is the Game Pass feature showing on your account when you try logging in too?
Peter

[CarlieMantell]

I need help and no one on the phone can help me, i have ee broadband an tv and added the game pass subscription, and i have a link saying i have to activate it in 5 days, however everytime i try and activate it i cant and its super frustrating, no one on 150 has a clue please help.

Screen shot below of issue once i hit activate

So I go into the app, it tells me I need to active the subscription, I then press the activate button (only on app). It takes me to an eye screen then I press okay and it takes me to this screen

The game pass feature is on my account but won't add for some reason using this way

 

[Peter_W]

Thanks @CarlieMantell.

If possible can you please try loading this redemption page in a different browser, or from a different device, to see if it gives the same error?
Peter

[CarlieMantell]

I have tried chrome, edge and my pc, my phone and my husband's phone and everything I get the same message.

[Peter_W]

Thanks @CarlieMantell.

If you're still continuing to get errors here, I'd definitely recommend reaching out to our Broadband care team.

They'll be able to check on how everything is set up at our end, and if needs be get this raised for further investigation too.

Peter