Xbox Game Pass Ultimate

[WeirdScienceX]

I sought advice on here in the past when I never received the Game Pass Ultimate included with an Xbox bundle.

After spending time on the phone I managed to get it resolved.  Or at least I thought I did. 

First month was fine, then they charged me for it the second month, which I had to ring up and dispute, now this month I have no game pass even though it was supposed to last for 24 months.

I'm not really impressed with the service, I had Gamepass with BT since it was introduced and never had one issue in years

[Leanne_T]

Hi @WeirdScienceX 

I am very sorry to hear this. 

Does the Xbox Game Pass show as an active add-on in your EE app? 

Leanne.

[WeirdScienceX]

Hi Leanne, 

I checked under add-ons, entertainment and it doesn't show as active. 

[Leanne_T]

Thanks for checking @WeirdScienceX 

In this case, please call us on 150 and the team will get this looked into for you to see why this has happened and help get this sorted. 

Let me know how you get on 🙂

Leanne.

[WeirdScienceX]

Hi @Leanne_T 

I've managed to get it added back to my account, although they couldn't explain how it was removed. Hopefully it might be resolved.

Thanks for the advice.

[Leanne_T]

Thanks for coming back and letting me know @WeirdScienceX 

Have a lovely Sunday 🙂

Leanne.