Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Xbox Game Pass Ultimate

MacDom
Explorer

‎24-01-2024 10:34 AM

Hello. I was gifted an Xbox Game Pass 1 month non stackable key that i redeemed on 24.12.2023.. I'd like to turn off cyclical billing, but i'm unable to do this by myself. Apparently this key is connected to someone's EE/BT account. Please help me resolve this issue. I've already contacted Microsoft support, and they led me here.

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎24-01-2024 10:38 AM

You can't turn off monthly billing as it's not your bill but some EE/BT user's.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
MacDom
Explorer

‎24-01-2024 06:19 PM

Is there a way to disconnect that EE/BT account from my Microsoft account then?

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to MacDom

‎24-01-2024 06:33 PM

Hi @MacDom,

The subscription can only be managed by the EE/BT account holder who is paying for the subscription.

James

0 Helpful