I have had access to the above Gamepass today. But trying to activate it I get the error , attached. Tried from EE App, EE webpage and PC webpage. Is this a known issue? A bug or "feature"? TIA.
Hi
I’ve had this same issue since I started my broadband account it’s been a couple of months have past… still seeing this error message when trying to redeem. Despite various phone calls … one guide promised its would be sorted by the 15th of feb … which it was not, no report was actually made on speaking with another guide a week ago . The most recent call with a guide resulted in saying someone would contact me in 5 days to get it sorted it’s been 7 days still no call & still waiting.. one would expect promotional offers would be checked that they actually worked before enticing customers in to the broadband deals of which the offers can’t be redeemed , like I said just shy of two months and still no 12 month game pass ultimate acces.
Hey I joined EE earlier this week, (connected Tuesday 9th April ), just broadband and having the same issue.
The latest advice from the customer services team via chat is to raise a broadband fault??? 😤
The incompetence is baffling, how will that help?
I'm fed up discussing this at length, repeating the same info and being given 6 different phone numbers that are basically just directing me to the main EE number.
I received a text saying i can claim it, but if I do so WITHIN (NOT "wait until AFTER") 14 days I may be charged. It's clearly showing as £0 so no danger there.
When you press the button to claim after checking the box for T&C's aside from the red error message I can clearly see in the browser console a 500 response from the API endpoint. So it's definitely an issue with the call to the api and not account related.
This is the endpoint being called:
https://api.ee.co.uk/tmf/ServiceActivationAndConfiguration/v4/service
and the response:
{"code":"25", "message":"Missing header: APIGW-Tracking-Header"}
So...
Do I actually have to wait 14 days? I suspect that error will still show since it's an error on your end.
Can I ring the main number to clear this up, (not 150, I'm not with EE for mobile), and if so what exactly am I pressing?
I need to know the menu numbers to press if I am calling.
I agree with others, this is a very poor user experience for a new customer. I already have a game pass subscription that is ending soon and I was hoping to renew with this one to save me the cost of another renewal.
Appreciate clear direction on this please.
*** UPDATE ***
For anyone else, I went through 1 / 1 / 1 in the phone menu.
Spoke to a really nice guide that has filled in a form to resolve this and I'm expecting my code within 5 working days.
