Xbox Game Pass Technical Error

[Vikc32]

I upgraded my contract last week and added in Xbox Game Pass as my extra. It shows in my account however I have had a text saying I need to activate it. When I try to activate it I keep getting a message saying there’s a technical error. I have contacted EE by phone who told me to try using mobile data rather than WiFi but I am still getting the same error. Can anyone tell me how I can get this Game pass activated to use please? 🙏 

[Leanne_T]

Morning @Vikc32 

Thanks for coming to the community. 

Do you have the Game Pass included with a mobile or home broadband contract? 

Is the Game Pass showing in your EE app add-ons? 

Speak soon 🙂

Leanne.

[ItzElite]

I have the same problem. Constantly says there’s a technical error. I fear that I’ll never be able to activate it which is the prime reason I got the contract I got

[Christopher_G]

Hi @ItzElite 

Have you spoken with our Mobile Care team about this? They'll be able to check your account from our side and help you get set up fully.

Chris