This happened back in August.
My game pass randomly stopped working and it was telling me to purchase game pass with every game I tried to download.
I got in touch with EE who said it's a problem on Xbox' side, I spoke with Xbox who raised a ticket for me and provided me a free months game pass ultimate.
The month has elapsed now and it's happened again.
To be clear, I have used this since June with no problems other than this, I seem to be in a forever ending loop of contacting EE and contacting Microsoft and back and forth.
I'm paying an extra £21 per month for this bundle and I've been unable to use properly since August.
Microsoft are now telling me that EE never paid the subscription from August which is why my subscription is no longer active. I have not missed any payments for bills and my bills have always been paid by the due date at minimum.
**bleep**ed is an understatement, if this was the other way round we would be getting hounded with calls and messages about our account being in arrears.
