XBOX ULTIMATE GAME PASS

[FORESTBRI]

We have only just noticed that my Ultimate Game Pass Add on has not been working since October, anyone else had this issue? Still paying the £31 per month .

I phoned last week and they added it to my mobile number account and charged £12 for this as a recurring charge.

I have 2 mobiles on my account and pay the £31 as an add on the other number.

Struggled to make myself understood on the phone

[Leanne_T]

Hi @FORESTBRI 

Thanks for coming here. 

Can you remove the add-on that was set up for you last week in your EE app? 

What happens if you try to use the Game Pass Ultimate with the log in details you set up? 

Leanne.

[FORESTBRI]

Hi yes i have now removed the add on on my number....

This is still working but expires on the 18th so i will have the same problem again.

I don't understand why it stopped working in September but i have been paying the £31 per month tech add on?

[Leanne_T]

Hi @FORESTBRI 

I would suggest getting back in touch with our tech guides on 150 who can take a detailed look into this for you and help you get this sorted 🙂

Leanne.

[FORESTBRI]

I have tried and struggle to make myself understood ? 

[Leanne_T]

Hi @FORESTBRI 

I am sorry we have no access to accounts on the community, you can also pop into an EE Store and one of the guides will see if they can help 🙂

Leanne