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X box series s 24 month game pass no text received

Ka1986
Investigator
Investigator

‎19-12-2021 11:38 PM - edited ‎19-12-2021 11:39 PM

I ordered my xbox series s 2nd December,I received it 5th December.I have had no text for the game pass which I should of by now.Please can somebody help.I've gone onto the activate page and it says there's no subscriptions to activate.

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎20-12-2021 08:18 AM

Hi @Ka1986

 

Welcome to the community.

 

Did you order your Xbox as an 'add to plan' product?

 

Chris

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Ka1986
Investigator
Investigator
In response to Christopher_G

‎23-12-2021 10:59 PM

Good evening thank you for the reply.Yes I did order it as a add to plan.kind regards.

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Christopher_G
EE Community Support Team
In response to Ka1986

‎24-12-2021 08:20 AM

OK, thanks @Ka1986

 

I've sent you a private message with some information, could you take a look for me please?

 

Thanks

 

Chris

 

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Ka1986
Investigator
Investigator
In response to Christopher_G

‎24-12-2021 01:30 PM

Good afternoon Christipher,thank you for replying.I have followed the link and put my number in and it says there's nothing to activate.I don't know where to go from here.

0 Helpful
Leanne_T
EE Community Support Team
In response to Ka1986

‎26-12-2021 07:45 AM

Morning @Ka1986 

 

Thanks for coming back to us. 

 

If you give us a call on 150, the team will help you get this looked into. 

 

Thanks 🙂

 

Leanne. 

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