Why does the site not allow you to purchase the xbox series x ultimate bundle

[Powerman22]

Site doesn't allow purchase of the bundle once logged in.

[Powerman22]

Just called and I must say EE have dropped standards in customer service massively.

I am none the wiser as to why I can't purchase this as I have been confirmed to be eligible.

[James_B]

Hi @Powerman22,

Do you have a spend cap on your account?

James

[Powerman22]

Yes set to zero. But would this block add ons?

[Powerman22]

It allows me to go all the way through to purchase a ps5, so the spend cap definitely isn't an issue.

[James_B]

Hi @Powerman22,

It could be because the Xbox Gaming Bundle includes the Game Pass Ultimate add-on. Please can you try increasing your spend cap and let me know if it resolves the issue?

Thanks

James

[Powerman22]

Is it possible to increase my spend cap from the app?

[Powerman22]

Still same issue. From what I have seen there are others in the community that have had the same issue with no resolution.

[James_B]

Hi @Powerman22,

Yes, please see How do I set up and manage Spend Cap? for more details.

James

[James_B]

Thanks for trying @Powerman22

I'd recommend getting back in touch with Customer Care so they can take another look at your account.

James

[Powerman22]

They just said they are aware of the issue and to keep checking back to see if its resolved.