Ultimate X box free 12 months can’t sign up

[LavenderSky99]

I received an email saying my free 12 months would work within 14 days if the 6th of February there is no add on to active. Nor does the link in my text work? 

[Lesley_W]

Hi @LavenderSky99 

Welcome to our community.

I'm sorry you are having trouble activating this. What product was it that you purchased to get this offer so I can point you in the right direction?

Lesley

[LavenderSky99]

A new broadband subscription it is now showing in the app but continues to say we have a problem loading this information please try later 

Sent from Yahoo Mail for iPhone

[Lesley_W]

Thanks for confirming that @LavenderSky99 

It sounds like something our team would need to look into if there's no add on showing. If you give them a call, they will be able to help.

Lesley