Hi All
I have spent a long time over last few days chasing EE to find out what's happening with my order. (Xbox - Birthday Present)
I spent a long-time on line last night and this morning I have spoken with 3 different Advisors, all of whom have been nice, however, 1 even did a warm handover so that I didn't need to explain all over again.
The app didn't show my order, online didn't show the option for Xbox, only Mobile or Broadband.
So to try and make things "simple" for anyone else who may have to suffer and chase for a SO Type Order
Please follow the table and links below.
Help with other orders
My order number
looks like: | I placed my order here: | I can get support here: |
| VOL012 - 34567890000 | BT Consumer | Call BT on 0330 1234 150 |
| SO0-12345678 | EE Store | Contact EE store |
| XKO 123456789 | ee.co.uk | Call 150 from an EE Mobile |
Starts with “EE” but is being added to
your monthly mobile bill (i.e. taken through 11 month Add to Plan or 24 month
Tech Add-On Bundles) | ee.co.uk | Call 150 from an EE Mobile |
| Orders made in an EE retail store that are taken away at the same time | EE retail store | Visit, contact or book an appointment at an EE store |
Gaming, Smartphones, Laptops, TVs, & Smart Home | EE Store
I was finally able to find the order by logging in to my Online store account, going to my profile, selecting "View Orders and Returns" and typing in my SO order number (you may been to change the option on next screen to "Open Orders)
I hope this helps 😉
