Ps5

Luckyanne · ‎14-10-2025

Ordered a ps5 on the 30th September. Still not received it. Anyone else had this happen?

Ritu_D · ‎15-10-2025

Welcome to the community.

I am gutted to hear you have not received your ps5, I'd love to help you out with this.

When you placed the order did you receive a confirmation email with a order number on it? This email can sometimes go into the spam or junk mail, so have a check there too.

If you have the order number you can Track your Order here.

You could also Contact Us to discuss it further.

Thanks

Ritu

Luckyanne · ‎15-10-2025

Yes I have an order number but the order says will be shipped within 14 days is that working days? If so that’s Monday but I’m worried the order isn’t going to be fulfilled.

Katie_B · ‎15-10-2025

Hi @Luckyanne.

Please allow the full timeframe provided, once your order begins to progress you will be notified.

If you have not received an update by Monday please give us a call.

Katie