10-01-2024 11:10 AM
Totally confused Went into the local EE shop and discussed about buying ps5 bundle. They had a deal ps5 with 24 months play station store @£31 pm and came with a choice of a disc. Decided to order by phone. No game. Called ee on the 28th department not open till 2nd Jan. I have been told I have to claim the game from Sony so we sent a link. No good. Gave Sony a call no idea what I am talking about. Ee said store promotion was a voucher (not what the store told me). No voucher with my purchase. Ee said Sony have put the package together. I am just going from one to the other. Anyone know what to do please?
paul.
10-01-2024 01:36 PM
Hi @Silverfox1957
Welcome to the community.
Do you know what the PS5 bundle was called, or what games were included?
Chris
10-01-2024 01:40 PM
10-01-2024 01:47 PM
Was it a specific game/games that you could choose from, @Silverfox1957?
Chris
10-01-2024 02:02 PM
10-01-2024 02:09 PM
I can only find information for the Spiderman 2 or Call of Duty packages separately, @Silverfox1957.
When you called and they said you'd been sent a link, did you receive the link?
Chris
10-01-2024 02:13 PM
10-01-2024 02:20 PM
OK, thanks @Silverfox1957
I think it's going to be best giving our Mobile Care team another call so they can look into this for you. They have access to your account and will be able to see exactly what was included in the deal.
Chris