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Cannot cancel game pass subscription

Nope_
Visitor

‎11-01-2024 11:56 PM

Hi, I'm having a similar issue to many others on here it seems.

I'd purchase an Xbox game pass code from Kinguin, I usually cancel before it runs out to avoid being charged for a new month, and then buy another code. 

For whatever reason, this time I went to cancel and it says that the subscription is managed by EE/BT. Well, I've never had anything to do with EE nor BT and had to make an account just to try to find a solution.

Microsoft said the account holder of the EE/BT account only can cancel.

Why is this?

What can I do?

Has anyone else had any form of solution to this issue?

Thanks.

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎12-01-2024 01:06 AM

You've bought something that belongs to an EE/BT user. who's paying the subs. It's (almost) theft! You need to go back to the seller.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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