Playstation 5 stopped working

Lfreeman1994
Visitor

‎22-02-2022 10:45 PM

Hello, just wondering if anyone can help my playstation 5 has decided to stop working after owning it for 2 months. Do i need to go through EE or contact playstation directly to get it replaced on warranty? 

Ive tried all the troubleshooting through the playstation website but still not working.

Any help would be appreciated thank you 

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5 REPLIES 5
Profile closed
Not applicable

‎22-02-2022 10:59 PM

Hi @Lfreeman1994 

 

Welcome to the EE Community,

 

you will need to contact Sony directly to arrange for the console to be fixed under the warranty Sony's direct number is 0203 538 2665.

 

Thanks

 

David

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Lydia88
Explorer
In response to Profile closed

‎26-05-2024 06:10 PM

Where can I find a ‘proof of purchase’. Sony are asking for it 

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Christopher_G
EE Community Support Team
In response to Lydia88

‎27-05-2024 07:57 AM

Hi @Lydia88 

Did you get your PS5 as an add to plan product?

Chris

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Lydia88
Explorer
In response to Christopher_G

‎27-05-2024 03:45 PM

Hi, yes I did. 🙂 

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Christopher_G
EE Community Support Team
In response to Lydia88

‎28-05-2024 08:10 AM

OK, thanks @Lydia88 

Our Mobile Care team should be able to send you some proofs, if you contact them. 🙂

Chris

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