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PS5 £70 Gamecard Bundle

eoin998
Investigator
Investigator

‎22-10-2026 05:02 PM

Hello!

I recently purchased this bundle two days ago and paid it in full. However, I have not yet received my £70 EE Gamecard bundle. It was not inside the packaging and I expect to receive it through email as I do not have a number with EE. I would love some help as it has been the 2 day window and I’ve been given nothing. Thanks!  

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎23-10-2026 08:51 AM

Morning @eoin998 

Thanks for coming to the community. 

If you've not received the Gamecard after two working days, please give us a call and our guides will get this looked into for you. 

Thanks 🙂

Leanne. 

0 Helpful
eoin998
Investigator
Investigator
In response to Leanne_T

‎23-10-2026 03:16 PM

Hi @Leanne_T. I can’t seem to get through to a real person due to the fact I do not have an EE mobile number and with my partners EE mobile number it was also proven not possible as I was forwarded to text 150 and given regular solutions via a link. Is there no other way I could possibly sort this? 

Thanks 😃

Eoin. 

0 Helpful
Leanne_T
EE Community Support Team
In response to eoin998

‎23-10-2026 03:40 PM

Hi @eoin998 

I'm sorry you would need to call to get this looked into. If you can call from your partners phone again on 150 and select press 2 to get through to a guide. 

Leanne.

0 Helpful
eoin998
Investigator
Investigator
In response to Leanne_T

‎23-10-2026 08:12 PM

Hello!

I’m still struggling to connect to an actual person to discuss this issue with as I’m constantly redirected to text ‘150’. Is there no way you or another person could possibly manually release the £70 game card if I provided an order number privately? 

Thanks

Eoin.

0 Helpful
Chris_S
EE Community Support Team
In response to eoin998

‎24-10-2026 09:17 AM

Hi @eoin998,

It's understandable that you'd be frustrated when you're struggling to find an option to speak with a guide.

Unfortunately, nobody on the EE Community can access customer accounts, orders, gift card or voucher systems, so we wouldn't be able to manually release a game card, even if you shared your order number privately.

If the game card is linked to an order issue, you'll need to speak directly with EE customer support, as they're the only team with access to investigate and, where appropriate, escalate the matter. 

If texting 150 isn't helping, you can find alternative contact options on our Contact us web page.

Chris S

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