Order

[Tan84]

Hi I ordered the xbox x on the 2nd November. Was told by an EE representative on the 3rd that I would have it on the 4th. The 4th came and nothing. I rang back yesterday like they told me too. I was then told I will recieve a txt by dpd for todays delivery 5th. I always get a message the night before with dpd and I've received nothing. I type my order number in to EE tracking and its constantly saying it can't show me my details. 

[Tan84]

Yes 2-3 working days, nothing stated about 14 days.

I shouldn't have to be left to chase this, and seems I'm not the only customer with complaints about the same thing. 

Things need to be made more clearer and certainly the tracking needs to be sorted so for items like this we can track. Confusing much when your trying to track a pay monty item but you can't.

[Leanne_T]

I will certainly pass this feedback to the relevant team @Tan84

I hope you get the DPD notification soon. 

Leanne.