I've tried to use an EE gamecard twice to buy Xbox gamepass

[Boredaf]

Twice I haven't received a code, beginning to think this company doesn't live up to any promises after it failed me on broadband too.

[Christopher_G]

Hi @Boredaf 

Welcome to the community.

Could you try texting EE GAMECARD to 150? Does that help you redeem the Game Card?

Chris

[Boredaf]

It's not redeeming the balance that's the issue it's spending it, the company you've appointed to redeem the balance for game pass codes (Waivpay) has taken the balance and not sent a code twice. Yes I did message them multiple times.

[Christopher_G]

OK, thanks @Boredaf 

Do you know if the codes have been sent into your spam/junk folder? Hopefully, when Waivpay reply to you, they can help get this sorted. 

Keep us posted on what happens please.

Chris

[Boredaf]

They stopped replying over a month ago, it is a scam.

[Christopher_G · Accepted solution]

OK, thanks @Boredaf 

If you speak with our Customer Support team, they'll be able to check everything from our end and escalate this for you.
Chris

[Boredaf]

Ha ha trust me to finally ask about this on the day 150 isn't working.